Return & Refund Policy

Thank you for shopping with spare360bd.com. We sell motorcycle spare parts and accessories to both individual customers (B2C) and business clients such as garages, workshops, and retailers (B2B) across Bangladesh.

We aim to provide genuine and quality products. If you are not satisfied with your purchase, please read our return and refund policy below.

1. Return Eligibility

Customers may request a return under the following conditions:

  • The return request is made within 5 minutes of receiving the product.

  • The item is unused, uninstalled, and in its original packaging.

  • The product is returned with all accessories, manuals, and original box.

  • The product is not physically damaged by the customer.

Returns requested after 5 hours of delivery may not be accepted.

2. Non-Returnable Items

For safety and product integrity reasons, the following items are not eligible for return or refund:

  • Electrical parts (CDI, ECU, sensors, wiring components) once opened

  • Installed or used spare parts

  • Special-order or imported items

  • Clearance or discounted products

  • Products damaged due to improper installation or misuse

3. Wrong, Damaged, or Missing Products

If you receive:

  • A damaged product

  • A wrong item

  • A missing item in the package

Please contact us within 10 Minutes of delivery.

You must provide:

  • Order number

  • Photos or videos of the product and packaging

After verification, we will provide one of the following:

  • Replacement of the product

4. Product Compatibility Responsibility

Motorcycle spare parts vary depending on model, year, and variant.

Customers are responsible for ensuring the correct fitment and compatibility before purchasing. If you are unsure, please contact our support team before placing an order.

Returns may not be accepted due to incorrect product selection by the customer.

5. Return Process

To request a return:

  1. Contact our support team through the website spar360bd.com or our official support channels.

  2. Provide:

    • Order number

    • Product name

    • Reason for return

    • Photo or video proof (if applicable)

  3. Wait for return approval and instructions.

Returns sent without prior approval may not be accepted.

6. Return Shipping

  • Customers are responsible for return courier charges, unless the return is due to our mistake.

  • We recommend using a reliable courier service with tracking.

  • spar360bd.com is not responsible for lost return shipments.

7. Refund Processing

Once the returned item is received and inspected:

  • Refunds will be processed within 5–7 business days.

  • Refunds may be issued via:

    • bKash

    • Nagad

    • Bank transfer

Delivery charges are non-refundable.

8. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • If the customer refuses the product at delivery without valid reason, future COD orders may be restricted.

  • Refunds (if applicable) will be issued through mobile banking or bank transfer.

9. Bulk / B2B Orders

For bulk orders placed by garages, workshops, or resellers:

  • Returns may be subject to a restocking fee up to 10–15%.

  • Special procurement items may not be returnable.

  • Any issues must be reported within 24 hours of receiving the goods.

10. Order Cancellation

Orders may be cancelled before shipment. Once the order has been shipped, cancellation is no longer possible.

11. Contact Information

For any return or refund inquiries, please contact:

Website: spare360bd.com
Email: syedmasna24@gmail.com
Phone/WhatsApp: 01789576360